Frequently Asked Questions
Everything you need to know about shopping with Hart Wholesale for your home and hardware needs.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Shipping costs are calculated based on the weight of your order and your location, with free delivery available on bulk orders over $500.
Do you offer trade discounts for contractors or interior designers?
Yes, Hart Wholesale provides exclusive pricing for industry professionals. Please contact our support team with your business credentials to set up a trade account.
What is your return policy for home hardware and fixtures?
We accept returns within 30 days of purchase, provided the items are in their original packaging and unused condition. Please note that custom-cut materials may be subject to a restocking fee.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products covered by a manufacturer warranty?
All products sold through Hart Wholesale carry the full manufacturer's warranty. Specific warranty periods vary by brand and product type, typically ranging from 1 to 10 years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for large-scale wholesale transactions.